Refund policy

Refund Policy

Overview

At BioProtein Technology, we stand behind our products and want you to feel confident in your purchase.

Active subscriptions are backed by our 90-Day Money-Back Guarantee. If you are an active subscriber and are not satisfied with your experience within your first 90 days, please contact our Customer Support team to discuss your eligibility for a refund.

All one-time purchases are final. Due to the nature of nutritional supplements and strict health and safety regulations, we do not accept returns or provide refunds on one-time purchases.

90-Day Money-Back Guarantee (Subscriptions Only)

Customers with an active BioProtein Technology subscription are eligible for our 90-Day Money-Back Guarantee.

To be eligible:

  • Your subscription must be active at the time your request is made.

  • Your request must be submitted within 90 days of your initial subscription purchase.

  • The product must have been purchased directly from BioProtein Technology.

Our Customer Support team will review your request and provide instructions for any applicable return or refund process.

One-Time Purchases

All one-time purchases are final sale and are not eligible for refunds or returns.

Incorrect Shipments

If you receive an item that does not match your order, please contact our Customer Support team as soon as possible.

To qualify for a replacement or refund:

  • The incorrect product must be unopened and in its original, sealed packaging.

  • The product must have been purchased directly from BioProtein Technology.

  • You must notify us within 7 days of delivery.

Return & Refund Process

1. Contact Us
Email our Customer Support team with your order number and details of your request.

2. Return Authorization
If a return is approved, we'll provide a prepaid return shipping label along with return instructions.

3. Inspection
Once received, returned products will be inspected within 1–2 business days to verify eligibility.

4. Refund Processing
If approved, refunds will be issued to your original payment method. Please allow up to 10 business days for your financial institution to process the refund.

Contact Us

For questions about your order, potential detoxifying symptoms, or our Money-Back Guarantee, please review our FAQ or contact our Customer Support team at support@bioproteintech.com.

We're here to help find the solution that best fits your needs.

Additional Information

  • Approved returns are subject to a $29.99 restocking fee.

  • Products purchased through third-party retailers are subject to the retailer's return policy.

  • We do not accept international returns.